Disputes

Important details on disputes and resolution.

Can I get in-person help from an agent?
Yes you can. If you have a dispute that requires resolution on-site, we may assign an agent near you to help. However, if we do not have any agents near you...
Sat, 25 Jan, 2020 at 4:41 PM
How is dispute resolution decided on?
We review the order content, chat with buyer and seller, agent reports (where applicable) and written advice from superior legal counsel before reaching a d...
Sat, 25 Jan, 2020 at 4:43 PM
I just paid an incompetent person. Can you help?
Yes we can. Take pictures, record audio/video proof, raise a dispute and share some evidence. We would intervene by sending a query and taking action to rev...
Sat, 25 Jan, 2020 at 4:46 PM
The seller never showed up. Can you help?
Yes we can. Raise a dispute after 24 hours of no response from the seller.
Thu, 19 Jul, 2018 at 8:59 AM
I provided a service but the buyer is asking for more work. Can you help?
Yes we can. Raise a dispute when you get a message containing this request. If the buyer raised a dispute first, have no fear. However, endeavor to gather p...
Mon, 28 Oct, 2019 at 3:23 PM
I provided a service but the buyer has not communicated since. Can you help?
Yes we can. We would conclude the order in your favor if the buyer fails to accept your service delivery or raise a dispute within 48 hours to 10 days after...
Mon, 28 Oct, 2019 at 3:24 PM